Privacy Policy
Last Updated: October 8, 2025
1. Introduction
Fresh Catering ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and company details
- Event Information: Event date, guest count, venue details, and catering preferences
- Payment Information: Billing address and payment details (processed securely through our payment providers)
- Communication Records: Correspondence with our team, including emails, messages, and phone calls
We also automatically collect certain information when you visit our website:
- Browser type and version
- IP address
- Pages visited and time spent on pages
- Device information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and manage our catering services
- Process bookings and payments
- Communicate with you about your events and inquiries
- Send you confirmations, invoices, and service updates
- Improve our website and services
- Respond to customer service requests
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist in providing our services (payment processors, delivery services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or transfer of company assets
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Event information is typically retained for 7 years for accounting and legal purposes.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: